Refund policy

At Easyshopping customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Order Cancellation

Orders may be canceled before they are shipped. Once your order has been dispatched, cancellation is no longer possible.

If you wish to cancel your order, please contact our customer support as soon as possible.

2. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across Saudi Arabia.

Please ensure that someone is available at the delivery address to receive and pay for the order.

Repeated order refusals or failed delivery attempts may result in restrictions on future COD orders.

3. Returns

Due to the nature of our health, wellness, and personal care products, we do not accept returns for products that have been:

  • Opened
  • Used
  • Damaged after delivery
  • Missing original packaging

Returns are only accepted if:

  • You received the wrong product.
  • You received a damaged product.
  • The product arrived defective.
  • The product is incomplete or missing items.

Return requests must be submitted within 3 days of receiving your order.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our support team will review your request and provide a suitable resolution.

5. Refunds

Once your request has been approved, your refund will be processed.

For COD orders, refunds are generally issued through:

  • Bank Transfer
  • Mobile Wallet
  • Any other mutually agreed payment method

Refund processing typically takes 5–10 business days after approval.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened supplements
  • Opened capsules
  • Opened oils
  • Personal care products that have been used
  • Products without original packaging
  • Products damaged by misuse

7. Failed Deliveries

If the courier is unable to deliver your order due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept the package

additional delivery charges may apply for re-delivery.

8. Quality Guarantee

Every product is carefully inspected before shipment to ensure it meets our quality standards.

If your order arrives damaged or incorrect, we will work quickly to resolve the issue.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: easyshoppingstoreksa@gmail.com

WhatsApp: +966 54 894 4903

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (KSA Time)

Need Assistance?

Our customer support team is always happy to help. We appreciate your trust and thank you for shopping with Easyshopping